How do I pay?

We accept payment by Mastercard, Visa & Paypal. For organisations with larger websites, or who need to test more than 300 reports/month we can quote tailored solutions for you

How do I cancel?

You can cancel at any time by logging into your Sitebeam account and selecting Account > Cancel. Or you can send us an email at support@silktide.com and we'll get you sorted.

What's a user?

Users can create and run reports, depending on your package you'll have a different number of these users. One of these will be the administrator of the account. All packages allow you to create an unlimited number of view-only users, ideal for your customers.

Cancelled but want to come back?

You'll need to sign up again. When asked for your Sitebeam URL, make sure you enter the one you used before. The billing should sync up (with PayPal this can take up to 24 hours) and then you will regain access to your account.